Refund Policy

Effective date: October 2026

This Refund Policy explains how cancellation and refunds work for TraceCheck subscriptions and one-time purchases made on the Platform.

Subscriptions

TraceCheck subscriptions are billed in advance on a recurring basis and renew automatically until cancelled.

You can cancel your subscription at any time in your profile settings. Cancellation stops the next renewal: you keep full access until the end of the current paid period, and no further charges are made.

14-day money-back guarantee

Every new subscription comes with a 14-day money-back guarantee. If you are not satisfied, email us within 14 days of purchase and we will refund your payment in full — no questions asked.

After the 14-day guarantee window, we do not provide refunds or credits for partial billing periods or for unused lookup credits remaining in the current period, except where a refund is required by applicable law.

Exclusions

Refunds will not be provided for:

• The Trial fee;
• Partial or unused subscription time after cancellation;
• Changes to subscription plans or features;
• Failure to cancel before the next billing cycle.

One-time purchases

Credit packs and the PDF report add-on are one-time purchases. They are not subscriptions: they do not renew and no recurring charge is made.

The same 14-day window applies to one-time purchases that have not yet been delivered or used: email us within 14 days of purchase for a full refund. Once any credits from a pack have been spent, or the PDF download has been unlocked, the purchase has been delivered and is non-refundable, except where a refund is required by applicable law.

Requesting a refund

If you were charged in error, charged more than once for the same purchase, or a purchase you paid for was not delivered, contact us and we will review your request. Approved refunds are issued to the original payment method through our payment processor.

To request a refund, email info@tracecheck.com from the email address linked to your account and include the date and amount of the charge and the purchase it relates to.

Chargebacks / Disputes

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.