Privacy Policy and Cookie Policy

Effective date: July 2026

This Privacy Policy describes how personal information is collected, processed and protected for users of the TraceCheck website.

We may update this Privacy Policy according to new legislative or jurisprudential requirements and/or business needs, among other reasons. The new version of this Privacy Policy will be applicable from the moment of its publication on the Website. Therefore, the User is recommended to review this Privacy Policy regularly. This Privacy Policy will always be available on the Website so that the data subjects can consult it at all times.

Please bear in mind that to access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country.

Without affecting your rights under applicable legislation, the present Privacy Policy is not contractual or part of your contract with us.

This Privacy Policy will always be available on this website so that the data subjects can consult them at all times.

For any doubts or questions related to this Privacy Policy, you can contact our Customer Service Team by email: info@tracecheck.com or through our Contact Form.

Who is the personal data controller?

ADVDOC NEXUS LLC (hereinafter, “the Company”, “We”, “Us” and the like) is the controller of the User’s personal data. We are firmly committed to regulatory compliance and the privacy and protection of personal data of Users. Accordingly, in the present Privacy Policy, the User (hereinafter “the User”, “you”, “your”) of the TraceCheck website (hereinafter, “the/our Website”) will find all the relevant information to better understand what We do with your personal data.

Note:

When a user in the EU/EEA searches for information about a person located outside the EU/EEA, or vice versa, the Company remains the responsible entity under GDPR by virtue of its establishment in Spain. Users are responsible for their own compliance with laws applicable in their territory.

What does this Policy apply to?

This Privacy Policy applies to the personal data that We collect and process from you as a User of our Website as well as the services offered within it. The Website is exclusively available to individuals aged 18 or over with full legal capacity under the laws of their country of residence. The Company shall not be liable if the User fails to meet this age requirement.

This Privacy Policy further applies to users located in the EU, EEA, or UK and to searches relating to individuals in those territories.

Note:

The Company shall not be liable if the User is not of legal age according to the laws and regulations of their country of birth or residence. In this regard, it is the sole responsibility of parents and/or legal guardians to exercise appropriate control over the online activity of their minor children and prevent their access to Websites whose content is not suitable or recommended for minors.

What does personal data mean and which data do We collect and process?

For the purposes of this Policy, "personal data" refers to all data that identifies you or that could be used to identify you, such as:

Technical and navigation data: information about your browser, device type, operating system, IP address, and how you interact with the Website, collected through cookies and similar technologies. Please refer to the Cookies section below.
Search input: the phone number you submit as a lookup query. These inputs are processed solely to perform the requested search and are not retained beyond what is strictly necessary to deliver the result.
Identification and Verification Data: In order to properly provide the services you have contracted, we process the necessary data to identify and verify you as a User. We primarily use your email address (among others) as our means of contact for all management and communications related to the service.
Automated technologies: we may automatically collect information like your IP address, the sections you consult on our website, or the time that you remain on our website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the cookies of our website, their purposes, and other information of interest.
Payment data: We will only request your credit or debit card information on the payment page in connection with the costs for our Services. The captured data will be sent securely to our certified payment service providers for the authorization of the transaction. In no case, do we visualize or access the complete data of your credit or debit card. It is the customer’s responsibility not to enter, provide, or send his/her card information through channels not authorized by the Company.
Publicly Available Information (PAI): we collect information from various public sources in order to deliver the reports requested by our Users through paid, contractually authorised third-party APIs from licensed data providers. The Website only displays information publicly available on the Internet. It does not access private databases, does not perform web scraping or crawling, and does not retrieve protected or confidential data. Specifically, the Website does NOT display private information from social media profiles, databases, or registries that are not publicly accessible, and it does NOT collect information from any private source unavailable to the general public.
Licensed aggregated data: datasets compiled and licensed by authorised third-party suppliers from publicly available sources.

The Platform does not use artificial intelligence (AI) tools to search for or process information. Data retrieval is performed exclusively through paid, contractually authorised third-party APIs. Search inputs submitted by the User are processed by those third-party services solely to perform the requested lookup. This processing is strictly for the purpose of delivering the core functionality of the Platform.

In all cases, We only process personal data which is strictly necessary for the fulfillment of the purposes described above. That is, if you provide Us with more information than the one expressly required, you consent to its processing for Us for the informed purpose(s).

In view of the foregoing, the Company shall not be liable if:

The User is not of legal age according to the laws and regulations of their country of birth or residence. In this regard, it is the sole responsibility of parents and/or legal guardians to exercise appropriate control over the online activity of their minor children and prevent their access to Websites whose content is not suitable or recommended for minors.
The Company has received personal data and/or private information from an adult to provide the services offered on the Website by a third party who has not requested the adult's consent to communicate their personal data to us. In such a case, the Company reserves the right to inform the data subject of how their personal data and/or private information has been collected and, where appropriate, we will request the natural person who has provided the personal data to the Company to confirm that they have requested the consent of the data subject and/or to amend this circumstance, as well as, if appropriate, suspend the services and/or the User account.
For circumstances beyond our reasonable control, such as receiving erroneous, incomplete and/or fraudulent information from the User. You will be solely responsible for the inaccuracy or untruthfulness of the information provided. In this sense, the Company will not be responsible for the impossibility or error in the use of the Website.

What do We use your personal data for?

Please be informed that you only are required to provide personal data and information that is strictly necessary to fulfil the purposes explained below. In this regard, if you provide Us with more information than is expressly required, you consent to its processing for the purpose(s) for which it was granted.

We adhere to a data minimization policy. We only collect the text prompts you provide to our AI features for the sole purpose of executing the specific tasks you have initiated within the Website. We do not use this data for any other purpose without your explicit and separate consent.

Having said that, we may use your personal data for the following purposes:

To provide the Services: to enable you to access and use the Website, including executing phone number lookup queries through authorised third-party APIs and delivering the corresponding results;
Account management: to register your account and manage your subscription;
To personalize your experience and improve the Services offered through the Website, we process your personal information under encrypted, anonymous identifiers. The Website may use your personal information to enable you to access and use the Website as well as to enhance the quality and functionality of the Website. For this purpose, the Website may collect information about how you navigate in the Website, to improve the Users’ experience.
To collect the fees of the subscription plans to the Services offered through the Website and process transactions;
To manage your information queries regarding our Website and/or the Service offered through it;
To comply with our legal obligations, legal requirements, laws, and regulations and/or to respond to judicial, police or the corresponding authorities’ requirements;
To protect, investigate, and deter fraudulent, unauthorized, or illegal activity on/through our Website;
When applicable, to improve our Website’s functionalities and the Service offered by analyzing disaggregated data not associated with a particular User’s personal information.
To send periodic push notifications to the User to achieve the purposes outlined in this Privacy Policy. Users must be aware that disabling push notifications may negatively affect the utility of this Website.

We do NOT use your personal information for the purpose of making decisions about your eligibility for credit, insurance, employment, housing, government benefits, or any other FCRA-regulated purpose.

EU/EEA users must not use the Platform to create systematic profiles on individuals, make automated decisions with legal effects, engage in surveillance, or process special categories of personal data (Article 9 GDPR) even if incidentally present in results.

When a user in the EU/EEA searches for information about a person located outside the EU/EEA, or vice versa, the Company remains the responsible entity under GDPR by virtue of its establishment in Spain. Users are responsible for their own compliance with laws applicable in their territory.

What is the legal basis for processing your personal data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason(s) why We collect and process your personal data. In almost all cases the legal basis will be:

Performance of a contract: processing your email address, payment data, and search inputs is necessary to provide the Services you have requested or subscribed to;
The consent you have provided us to install cookies and/or similar technologies on your device(s) to track your activity in these websites, for example, which information you share with third-party partners about your browser or device for advertising purposes.
To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities’ official requirements.
Our legitimate interests in (i) offering an enhanced user experience when you access and use the Website and operate it efficiently, (ii) monitoring fraudulent activity to preserve the security and integrity of our Website; (iii) providing advertisements to users according to their interests; (iv) defending and addressing our rights in the event that a claim regarding our Website and/or Service may arise, (v) displaying publicly available information in search results, based on the legitimate interest of users in fraud prevention and verification of unknown contacts, subject to a balancing test that accounts for the privacy rights of the data subjects concerned.

How long do we keep your personal data for?

We will keep your personal data only for as long as you maintain an active account or subscription with us and, beyond that, your personal data will be retained, securely blocked, for the necessary retention period to fulfil our legal obligations and/or for our legitimate reasons (i.e to address claims in connection with the services offered through the Website; to finish the investigation of detected fraudulent or illicit activity.)

Once the necessary retention period has ended, your personal data will be securely deleted from our information systems.

This Website unequivocally declares that it does not save, store, share or retain any data related to your facial information or biometric templates or other personally identifiable biometric data.

The Website stores search results obtained from Publicly Available Information (PAI) in response to user queries for the purpose of providing Users with a history of their searches ("Cached Reports" or "Reports History"). This data is retained for as long as the User maintains an active account and is permanently deleted upon account deletion. Search history data is not shared with third parties and is accessible only by the User within their account.

Who do We share the User’s personal data with?

We will not share your personal information with third parties without your consent. Nonetheless, in order to provide the Services and comply with our legal obligations, protect our legal rights, or respond to a valid legal request, we may communicate your personal data to the following third parties, including but not limited to:

(i) Payment processors: to handle billing and subscription management through PCI-DSS-compliant providers;
(ii) Third-party API providers: licensed data providers queried to retrieve publicly available information for your searches. These providers are contractually bound to process submitted data solely for the purpose of executing the requested lookup, and not for marketing, advertising, or profiling;
(iii) Other service providers to perform functions and provide Services to us, such as hosting and backend infrastructure, database storage and management, email management, store marketing, credit card processing, customer service and others.
(v) administrative, police or judicial authorities as long as the data is required in accordance with the applicable law and regulations;
(vi) law firms to respond to claims regarding our Website or services offered through it;

Remark: To enable certain features we may send your inputs to third-party APIs. This data is used solely to perform the requested function and is not retained by the third party for any other purpose, such as marketing or advertising, nor is it used to build user profiles.

The third parties mentioned above may have their headquarters outside the European Economic Area (EEA), therefore, your personal data will be the object of international transfers. In any event, if a personal data international transfer is deemed appropriate, We inform you that We will only transfer personal data to recipients located in countries that ensure an adequate level of data protection or, failing that, offer the appropriate safeguards required by the current applicable law and regulations on the protection of personal data, to ensure that your personal data is properly protected and that your individual rights and freedoms are guaranteed. In this regard, please be informed that the third parties mentioned above are committed to standard contractual clauses approved by the EU Commission certification in case of transfers to the USA.

How do We protect your personal data?

Your trust is very important to Us and for this reason, your personal data is stored confidentially and securely in our information systems. We are committed to protecting the security of your personal information and we implement the appropriate technical, organizational, administrative and security measures to safeguard and protect your information and personal data against illegal or unauthorized access, misuse or disclosure. We use unique identifiers to process your data anonymously, ensuring it is never directly linked to your personal identity. We are not responsible for security incidents arising from factors outside our reasonable control.

What rights do you have and how can you exercise them?

We inform you that the Users can withdraw their consent to processing their personal data at any time. Users may also exercise the following rights: access, verify and seek rectification, have their Personal Data deleted or otherwise removed, restrict the processing of their data, object to processing of their data, as well as the right to have the Personal Data transferred to another controller (portability), with a written request, addressed to us, via the following e-mail: info@tracecheck.com. We also inform you of your right to lodge a complaint to the Supervisory Authority.

Users and third parties have the right to request that their Publicly Available Information (PAI) not be displayed through the Website. This right to opt-out allows them to request that specific information be blocked from appearing in search results within the Website.

To exercise their opt-out right, users or third parties must send an email to info@tracecheck.com requesting that their information be blocked from appearing in the Website’s search results. Once processed, the Website will no longer display the specified data.

Please note that We cannot delete or modify information at its original public source. The opt-out only prevents the data from being displayed within the Website and does not affect its availability on third-party websites or other public sources. Please consider that, because this information comes from public sources, our ability is limited to blocking it from appearing in the Website’s search results. Any permanent removal must be handled directly by the original source according to their own policies.

As a general rule, We will respond to data protection rights requests within one (1) month. Occasionally, this period may be extended by two (2) further months where necessary, taking into account whether your request is particularly complex or you have made several requests. In this case, We will notify you of this event and explain the reasons for the delay to you.

Finally, We inform you that should you consider it appropriate, you have the right to lodge a complaint before the corresponding Supervisory Authority, especially if you consider that your data protection rights have not been adequately addressed.

We remain at your disposal for any doubts or questions you may have about this Policy, please contact Us by email at info@tracecheck.com.

What are cookies and what are they used for?

For the purposes of this Policy, the single term ‘cookies’ refers to cookies and/or similar technologies that track information about accessing and interacting with our Website, for different purposes such as facilitating information about the user’s device, the User’s navigation through our Website, remembering your browsing preferences, customizing the services offered on this Website, the user’s purchase and cancellation history, to generate aggregate statistics based on user interaction, among others.

The memorized data recorded by cookies takes up a small space on a device’s memory and does not harm the device in any way.

When are cookies installed?

Interacting with our Website and purchasing the paid services offered in it implies the installation of cookies, which may belong to us or be from third parties.

The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, We will not be responsible for the content or the veracity of the mentioned policies of said third parties. Please consult the website(s) and/or Website(s) of said third parties to obtain more information or if you want to change your preferences for setting these cookies.

What type of cookies are installed?

Cookies that can be installed include the following:

Session cookies: these are used to identify the User during the session, prevent the User from having to repeat processes in the Website and are automatically deleted when the browser on the User’s device is closed.
Persistent cookies: these are used to identify the User during the session, prevent the User from having to repeat processes in the Website and remain installed for a certain time in the browser of the User’s device.
Owned cookies: these are sent to the User's device from our Website and/or computer equipment, managed by Us, and their information is collected for our purposes.
Third-party cookies: these are sent to the User's device from computer equipment or Website managed by another company (partners and/or service providers) and their information can be collected for our purposes (i.e to know the geographical location of the User) and/or to manage or improve the services that these third-party companies offer (i.e to manage the payment of the Website’s services.).
Technical cookies: these allow the management and operation of this Website and enable its functions and services, for example, to carry out the purchase process and manage payment, etc.
Analytical cookies: these allow Us to analyze the use of this Website and recognize which functionalities interest users the most, to improve the quality and functionalities of our services (i.e. the Website’s look and feel, messages’ design for usability, etc.) This information is obtained from disaggregated data which is not associated with a particular User or his/her personal information.
Preference or personalization cookies: they allow the storage of personalized information so that the User can access the service with certain characteristics such as the language, the number of results to be displayed in a search, the appearance or content of the service depending on the type of browser, etc.

To install cookies in your device's browser, We need your express consent, although other cookies are exempt from such consent. The exempt cookies are User authentication or identification cookies (session cookies only).

We have enabled adequate mechanisms to obtain your consent for the installation of cookies that require it. However, please be informed that, in accordance with the applicable laws and regulations, (i) it will be understood that your consent has been given if you modify the configuration of the browser by disabling the restrictions that prevent the installation of cookies and that, (ii) when the installation of cookies is necessary to provide you with the services that you have expressly requested, your consent will not be necessary.

The use of third-party cookies is subject to the Cookies and Privacy Policies of these third parties. Therefore, you must consult the websites of said third parties to obtain more information or if you want to change your preferences for setting these cookies. We will not be held responsible for the content or the veracity of the aforementioned policies of said third parties.

How can the User block or refuse cookies?

You can, at any time, revoke the consent given for the installation of this Website’s cookies, by configuring the settings of the browser of your computer or mobile device. The instructions about how to manage or delete cookies for the most common browsers can be found at the following links:

Please bear in mind that in the event that you decide to block, disable or delete cookies, certain functions of this Website that require the use of cookies are not available to you.

You can also configure the browser of your computer or mobile device to accept or reject all cookies by default, or to be notified of the receipt of cookies and to decide each time whether or not to allow the installation of the same.

Moreover, you can activate the following options in order to limit the scope of the cookies installed or their operation:

private browsing, through which your browser stops saving browsing history, website passwords, cookies, and other information of the pages you visit, or
the non-tracking function, by which the browser asks the websites you visit not to track your browsing habits, for example, to serve advertisements of your interest in the sites you visit.

How can you reach us?

If, at any time, you have any questions regarding the use of cookies on our Website, please do not hesitate to contact us at info@tracecheck.com.