Contact

A real person reads every message. Here's how to reach us.

Email support

For account, billing, report, or data questions, email us at:

We aim to reply within 1–2 business days.

What to include

To help us resolve things in one round trip, include:

  • The email address on your TraceCheck account
  • The phone number you looked up and roughly when
  • What you expected vs. what happened (screenshots help)
  • For billing issues: the date and amount of the charge

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